New Customers or Retention? It's a Trick Question
Jason Lemkin on why, at scale, most growth comes from the base you already have.
A Customer Success leader's library for keeping accounts, driving net revenue retention, and making expansion a repeatable motion.
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Jason Lemkin on why, at scale, most growth comes from the base you already have.
Lenny Rachitsky's benchmark study with concrete retention and NRR targets by model.
A current benchmark anchor for NRR, GRR, customer retention, and recurring-revenue growth rates.
First Round Review on how sloppy scaling spikes churn.
Lincoln Murphy's operating model and the Success Gaps framework.
Org-design guidance so retention goals aren't steamrolled by new-logo incentives.
The canonical book on reducing churn and growing recurring revenue.
Ready-to-use QBR agendas and a health-scorecard structure for surfacing risk.
The metrics/economic-buyer/champion lens, useful for qualifying expansion deals.
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